NeoCertified Google Chrome Extension FAQs

Most Popular Questions

How do I install the Google Chrome Extension?

Follow the link below for Step-By-Step Instructions on how to install the Google Chrome Extension + Gmail Button!

Google Chrome Extension – Step-By-Step Instructions

OR

Follow the Text-Based Steps below…

Step 1: Open up the Google Chrome Web Browser and search for “Google Chrome Web Store”.

Step 2: Now search for “NeoCertified” in the Chrome Web Store search box.

Step 3: Find the instance which your account is located (NCM4/MED1/FIN1/FIN2/COMPUTEK) and select “Add to Chrome”.
If you are unsure which instance your account is located, please contact support@neocertified.com or call (877) 613-5036.

Step 4: Select the “Add Extension” button.

Step 5: Click on the NeoCertified Icon in the top right corner of your Google Chrome Web Browser and then select “Send NeoCertified.”

Step 6: You will need to sign in with your NeoCertified username and password.

Step 7: Once you are logged into your account, you can start sending secure email messages directly from your Google Chrome Web Browser. To view the messages in your inbox, select the NeoCertified Chrome Extension Icon and select “Receive NeoCertified.” You will be prompted to sign in to the NeoCertified portal where you will be able to view any secure email messages in your inbox.

Can I use the Google Chrome Extension + Gmail Button in a different web browser?

No.

The NeoCertified Secure Email For Google Chrome Extension is made specifically to work inside of the Google Chrome Web Browser and is not compatible with Firefox, Internet Explorer, Safari, Microsoft Edge, or any other web browser.

If you do not currently have the Google Chrome Web Browser downloaded on your computer, you can download it for free here.

How do I use the Gmail button?

Once you have downloaded the NeoCertified Secure Email Google Chrome Extension, you will be able to send & receive secure email directly from your Gmail account when you are logged in using the Google Chrome Web Browser.

Simply click the NeoCertified Icon inside of your Gmail account…

A pop-up window will open which will allow you to choose whether or not you’d like to Send or Receive NeoCertified secure emails.

Follow the steps at the top of the page if you need help downloading the NeoCertified Google Chrome Extension.

How do I download just the Gmail button?

Unfortunately, you MUST download the entire Google Chrome Extension from the Google Chrome Web Store to be able to send securely from Gmail.

Once you have downloaded the Google Chrome Extension, the NeoCertified Icon will appear in your Gmail account when using the Google Chrome Web Browser. Simply click on the NeoCertified Icon when you would like to send a secure email message.

Other Popular Questions

Is the Google Chrome Extension + Gmail Button HIPAA compliant?

Yes. If you are using the Send NeoCertified button from the Google Chrome Extension, you are able to send healthcare-related documentation while remaining HIPAA Compliant.

If you are sending by way of your standard Gmail account or another platform outside of NeoCertified, you are not sending HIPAA compliant email and are not meeting HIPAA standards..

If you are unsure of your compliance, please contact Support@NeoCertified.com or call (877) 613-5036.

My Account Is Not Working When I Attempt To Sign In From The NeoCertified Google Chrome Extension...

If you are not being allowed to access your account when logging in from the NeoCertified Google Chrome Extension, please visit Https://sso.neocertifiedmail.com and select “Forgot Password” to reset your account password. Then attempt to log in from the Google Chrome Extension after the password has been reset.

If that does not solve the issue, please contact Support@NeoCertified.com or call (877) 613-5036.

Do I need a Google account to download the NeoCertified Google Chrome Web Browser?

No.

You can download the NeoCertified Google Chrome Web Browser Extension + Gmail Button without a Google account.

Simply go to the Google Chrome Web Store here, search for “NeoCertified” in the Google Chrome Web Store search bar, choose the NeoCertified instance where your account is located (FIN1/FIN2/MED1/NCM4/COMPUTEK), and click “Add Extension” to install. You can then begin using the NeoCertified Google Chrome Extension + Gmail Button.

If you are unsure of which NeoCertified instance your account is located, feel free to contact Support@NeoCertified.com or call (877) 613-5036.

 

If we did not address your question here, give us a call at 877-613-5036 or send an email to Support@NeoCertified.com.

OR

Check out our General FAQs

Check out our Secure Portal FAQs

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