Installing Your

Secure Email Microsoft Edge Extension

Use the 6-step guide below to install your Secure Email Microsoft Edge Extension!

Step 1.

Type “Microsoft Store” in the Search Bar on your desktop home screen, and then select the Microsoft Store… Proceed to Step 2.


Open the Microsoft Edge Web Browser and click the following website link –> MICROSOFT EDGE STORE

edge7*PLEASE NOTE: You must be using the Microsoft Edge Web Browser… If you aren’t using the Microsoft Edge Web Browser, you can download it for free here. Once downloaded, open the Microsoft Edge Web Browser and return to this page to continue.

Step 2.

Now click the “Search” icon on the top of the screen and type NEOCERTIFIED.

The five different NeoCertified instances will drop down below the search bar. Select the instance with which your account is located.

Secure Email Instance examples: NCM4  |  MED1  |  FIN1  |  FIN2  |  COMPUTEK

*If you’re unsure of your instance, please contact Customer Support at (877) 613-5036

Step 3.

Select the “Install” button to download the NeoCertified Extension for your account.

If you are seeing a “Get” button, select “Get” and then it will populate a new Microsoft Store window where you will see the “Install” button that you will need to click.

It may also ask if you would like to ‘Sign In’ to your Microsoft account, which you can either bypass by clicking the “Not Now” button or you can choose to sign in to your account before proceeding to the next step.

Step 4.

Launch your Microsoft Edge Web Browser.

A small pop-up window in the top of the screen will open showing that the NeoCertified Extension has been downloaded.

You will then need to click “Turn It On” to activate the Extension.

Step 5.

Click on the NeoCertified Icon in the top right corner of your Microsoft Edge Web Browser.

Step 6.

Select “Send NeoCertified.”

You will then need to sign in with your NeoCertified username and password.Once you are logged in to your account, you can start sending secure email messages directly from your Microsoft Edge Web Browser.

To view the messages in your inbox, select the NeoCertified Edge Extension Icon and select “Receive NeoCertified.” You will be prompted to sign in to the NeoCertified portal where you will be able to view any secure email messages in your inbox.

The Secure Email Microsoft Edge Extension works with the Microsoft Edge Web Browser only.

If you have any other questions, or still need assistance, feel free to contact us: