Start Using NeoCertified As A New User…
Download Getting Started Guide
Remember Your Login Info!
Please keep your login information in a secure location! You can always use the “Forgot Password” link on the initial login page if you happen to forget your credentials.
Set Your Preferences
On the Preferences page, located within the main menu of your Secure Message Center, you can set your time-zone, create a custom signature block, enable & disable secure email reply options, set up read-receipt & read-reminder notifications, and much more!
Retention Period: Your secure email Retention Period is the amount of time that both you and your recipient will have access to previously sent/received secure messages. This means that they will automatically be purged from the recipients’ account, as well as your own account, after the set Retention period elapses and be permanently deleted… to check your current Retention Period, please visit Preferences. If you need to make any adjustments, contact your Administrator or NeoCertified Support.
Feel free to contact NeoCertified Support at (877) 613-5036 or email Support@NeoCertified.com with any additional questions that you might. If you need to make any administrative changes, contact your primary Administrator or NeoCertified Support!
Administrator Outlook Guide
Brand Your Account
If you would like a company logo or graphic to be displayed inside of your Secure Message Center to your recipients, please email the graphic to support@neocertified.com with the subject line “Secure Message Center Company Logo” followed by your name and company.
Recipient Information
All of your secure email recipients will be required to set up a password or use a 1-time passcode when receiving a secure email message. Once inside their Secure Message Center, they’ll be able to read & reply to your secure emails.
FAQs & Tutorial Videos
We understand that you don’t always want to contact Customer Support for all of your questions and needs, which is why we’ve created an FAQs & Tutorial Video Database just for you!
For Frequently Asked Questions… click here!
For Tutorial Videos… click here!
Example Email
We’ve also included a sample email that can be used when sending to your existing userbase for the very first time.
This is a template that can be modified for your own use, and is totally optional, which informs your customers that NeoCertified is now your Secure Email Provider & provides some basic instructions on how to receive a secure message.