Microsoft Outlook add-in FAQs

Most popular questions

How do I install / uninstall / re-install the NeoCertified button in Outlook?

Access the NeoCertified log-in page, enter your email address and password to access your account. Ensure that Outlook is closed on your computer and then select “Outlook Client” in the left-hand side command bar and follow the displayed instructions.

Once completed, open “Outlook” and select the “Email” tab to see the Outlook email page with the “NeoCertified Send” and “Receive” buttons displayed on the ribbon above or next to the regular Outlook “Send” button.

If you need to uninstall or re-install the button, you must first remove the existing button before you complete the instructions above. To remove, simply select the Microsoft icon in the lower left hand corner of your screen, select “Control Panel” and then select “Programs – Uninstall a program”.

A list will then be displayed of all the programs on your computer and double-click on NCM_OutlookAddin_4.x.xx.exe (the x.xx are numbers that indicate the version of the button).

The system will ask you if you are sure that you want to uninstall the NeoCertified Outlook Addin 4.x.xx, select “Yes” and it will un-install the button and all of it’s components.

You can also watch the video guide on how to install the Outlook Addin, below:


I installed the NeoCertified “Send” and / or “Receive” Button, but it does not appear in the Outlook Email Compose page.

This is a very simple issue to fix, but with so many different configurations of operating systems, versions of Outlook, as well as individual settings, it would be easiest to contact to help walk you through enabling the secure email Outlook add-in on your computer.

You can also watch the video guide on how to re-enable the Outlook 2010 Addin here:


Or watch the video guide on how to re-enable the Outlook 2013 Addin here:


What versions of Outlook is NeoCertified compatible with?

NeoCertified works with Outlook versions 2007 | 2010 | 2013 | 2016 | 2019 and Office 365.

*The NeoCertified Plug-In does not currently work with Outlook For Mac*

What versions of Microsoft Windows is NeoCertified compatible with?

NeoCertified works with Microsoft Windows XP, VISTA, Windows 7, Windows 8 and Windows 10.

Other popular questions

Does the Secure Email Encryption for Outlook Button work with Microsoft Exchange? What versions?

Yes, NeoCertified supports Microsoft Exchanges versions 2003, 2007, 2010, 2013, 2016, and 2019. If a user enters an name associated to an Exchange entry, the system will access the Exchange GAL (Global Access Library) and insert the associated email address into the To:, CC: or BCC fields.

What size files can I send via the NeoCertified button from Outlook?

The size of the file is limited by Outlook and normally you can send files as large as 20 MB through Outlook.

If you need to send a larger file, access the NeoCertified log-in page to send your file directly from the secure portal:


I cannot access my Outlook account, can I still send a NeoCertified secure email?

Certainly. You simply need to access the NeoCertified log-in page, enter your email address and password to access your account. If you have forgotten you password, simply select “forgot password” from the NeoCertified log-in page to receive an email with instructions on how to create a new password.

You can also watch the video guide to see how to send a secure message from the NeoCertified secure portal:


The messages that I sent with the NeoCertified Outlook plug-in are not being saved in my Outlook “Sent” folder. Why?

Typically, if you send a message using the NeoCertified Outlook button, a message is sent to your Outlook “Sent” folder that notifies you that a message was sent securely, but the contents of your email are not retained in the Outlook “Sent” folder.  The full email and attachments  are stored on the NeoCertified secure servers and can be viewed  by accessing your account on the NeoCertified portal for non-SEC regulated accounts or for SEC regulated accounts).

If you would like to save copies of your secure messages in the Outlook “Sent” folder, you will need to contact your corporate NeoCertified administrator to access your account to enable the ability to save the messages to your Outlook “Sent” folder.  If you do not know your corporate NeoCertified administrator or if you have an individual license of NeoCertified, simply send an email to or call us at 877-613-5036 and request to have your account enabled to save messages to your Outlook “Sent” folder.

Once enabled, you will need to un-install / re-install the Outlook button as detailed in Question #1, “”install / uninstall  / re-install  the NeoCertified button” in  Section II, Outlook FAQ’s – Technical/NeoCertified Outlook button to send & receive secure messages.

If we did not address your question here, give us a call at 877-613-5036 or send an email to


Check out our General FAQs

Check out our Secure Portal FAQs