The recipient process

See how our secure email solutions work for recipients.

Here at NeoCertified, we’ve made the recipient experience as simple as possible because honestly, who enjoys jumping through hoops just to reply to a secure email message that you’ve recently received?

As a recipient, you will be able to transition smoothly from the email notification you’ve received in your standard email inbox to reading & composing your own secure email reply directly from the NeoCertified secure portal. Check out the short video below to see just how easy it is!

We treat our recipients just as we would our clients

Benefits for all NeoCertified recipients.


24/7 US-based tech support

All recipients will have access to our customer support team to handle any issues or questions that they may have about using NeoCertified. Give us a call or send us an email at


Reply securely for free

All recipients can reply securely for free. When replying securely, all messages sent and received will be protected and will abide by all state and national regulations that the client is required to follow.


Cloud-Based Portal access

All recipients will have access to their own secure Cloud portal where they can customize Preferences, run Message Reports, create Folders, access Customer Support, and much more!

Ready to become HIPAA Compliant?

NeoCertified is here for all your email security needs.